1. Service Disclaimers
Important Service Limitation
Stratnest specializes in preparing digital forensics reports and blockchain tracing reports. We do NOT engage in any financial services, funds management, or provide financial advice, investment guidance, or related financial services.
What We Provide:
- Digital Forensics Reports: Technical analysis and evidence documentation
- Blockchain Tracing Reports: Cryptocurrency transaction analysis and tracking
- Investigation Services: Fact-finding and evidence gathering
- Consultation Services: Expert advice on fraud recovery processes
- Documentation Services: Report preparation and evidence compilation
What We Do NOT Provide:
- Financial advice or investment recommendations
- Funds management or custody services
- Banking or payment processing services
- Legal representation in court proceedings
- Guaranteed recovery of lost assets
- Direct negotiation with financial institutions on your behalf
No Recovery Guarantees
While our reports have contributed to over $38 million in successful recoveries since 2017, we cannot guarantee that any specific case will result in asset recovery. Success depends on multiple factors beyond our control, including cooperation from financial institutions, law enforcement action, and the specific circumstances of each case.
2. DIY Recovery Information
Self-Recovery Rights
Although the process of recovering your digital assets from cyber fraud can be very tedious and long (sometimes longer than a year), it is a process you can undertake yourself, and it does not require any official representation.
DIY Recovery Process:
- Documentation: Gather all evidence of the fraud independently
- Reporting: File reports with appropriate law enforcement agencies
- Institution Contact: Directly contact banks, exchanges, and payment processors
- Legal Action: Pursue civil litigation through your own legal counsel
- Regulatory Complaints: File complaints with relevant regulatory bodies
When Professional Help May Be Beneficial:
- Complex cryptocurrency transactions requiring technical analysis
- International fraud cases involving multiple jurisdictions
- Large-scale fraud requiring comprehensive documentation
- Cases requiring specialized forensic tools and expertise
- Time constraints preventing thorough self-investigation
Free Resources: We provide educational resources and guidance to help individuals understand the recovery process. Visit our FAQ section for detailed DIY recovery information.
3. Regulatory Compliance
Anti-Money Laundering (AML) Compliance
- All services comply with applicable AML regulations
- Client identification and verification procedures
- Suspicious activity reporting when legally required
- Transaction monitoring and record keeping
- Ongoing compliance training for all staff
Know Your Customer (KYC) Requirements
- Identity verification for all clients
- Source of funds documentation when required
- Enhanced due diligence for high-risk cases
- Ongoing monitoring of client relationships
Data Protection Compliance
- GDPR compliance for EU clients
- CCPA compliance for California residents
- Secure data handling and storage procedures
- Data breach notification protocols
- Privacy by design principles
| Regulation |
Applicable Region |
Compliance Status |
| General Data Protection Regulation (GDPR) |
European Union |
Fully Compliant |
| California Consumer Privacy Act (CCPA) |
California, USA |
Fully Compliant |
| Anti-Money Laundering Directives |
Multiple Jurisdictions |
Ongoing Compliance |
| Financial Conduct Authority Guidelines |
United Kingdom |
Advisory Compliance |
4. Prohibited Payment Methods
Payment Restrictions
For security and compliance reasons, Stratnest cannot accept certain payment methods. This policy helps protect both our clients and our business from fraudulent transactions.
Prohibited Payment Methods:
- Cryptocurrency payments from unknown or suspicious sources
- Cash payments or money orders
- Third-party payments from unverified accounts
- Payments from sanctioned countries or entities
- Prepaid cards or gift cards
- Wire transfers from unlicensed money service businesses
Acceptable Payment Methods:
- Bank transfers from verified client accounts
- Credit/debit cards with proper verification
- PayPal payments from verified accounts
- Business checks from established companies
- Escrow services for large transactions
Verification Requirements: All payment methods require identity verification and may be subject to additional security checks for compliance purposes.
5. Intellectual Property Rights
Our Intellectual Property
- Trademarks: Stratnest name, logos, and branding materials
- Copyrights: Original content, reports, methodologies, and documentation
- Trade Secrets: Proprietary investigation techniques and processes
- Software: Custom tools and analytical platforms
Client Rights
- Ownership of provided case materials and evidence
- License to use reports for legitimate recovery purposes
- Right to share reports with legal counsel and authorities
- Confidential treatment of client information
Usage Restrictions
- No reproduction of proprietary methodologies
- No unauthorized distribution of Stratnest materials
- No reverse engineering of proprietary tools
- No commercial use of Stratnest intellectual property
Copyright Protection
All content on this website and in our reports is protected by copyright law. Unauthorized reproduction or distribution may result in legal action.
6. Liability Limitations
Service Limitations
Our liability is limited to the scope of services explicitly agreed upon in our service agreements:
- Professional Standards: Services performed according to industry best practices
- Due Diligence: Reasonable efforts in investigation and analysis
- Accurate Reporting: Truthful and complete reporting of findings
- Confidentiality: Protection of client information and case details
Liability Exclusions
- Results dependent on third-party cooperation
- Market conditions affecting asset values
- Legal or regulatory changes
- Actions or inactions of other service providers
- Force majeure events beyond our control
Maximum Liability
In no event shall Stratnest's total liability exceed the amount of fees paid by the client for the specific services that gave rise to the claim.
7. Professional Standards
Industry Certifications
- Certified Digital Forensics practitioners
- Blockchain analysis specialist certifications
- Anti-fraud professional credentials
- Continuing education and training requirements
Ethical Standards
- Client confidentiality and privilege protection
- Conflict of interest avoidance
- Truthful and complete reporting
- Professional competence maintenance
- Regulatory compliance and cooperation
Quality Assurance
- Peer review of all major reports
- Standardized methodologies and procedures
- Regular quality control audits
- Client feedback integration
- Continuous improvement processes
8. International Considerations
Cross-Border Services
- Services available in multiple jurisdictions
- Compliance with local laws and regulations
- Coordination with international law enforcement
- Currency and payment processing considerations
Jurisdictional Limitations
- Services not available in sanctioned countries
- Compliance with export control regulations
- Local licensing requirements may apply
- Tax implications vary by jurisdiction
Legal Jurisdiction
Unless otherwise agreed in writing, all disputes shall be resolved according to the laws of the jurisdiction where Stratnest's primary business operations are conducted, with courts in that jurisdiction having exclusive jurisdiction.
9. Dispute Resolution
Resolution Process
- Direct Communication: Contact our client services team
- Internal Review: Management review of the dispute
- Mediation: Professional mediation services if needed
- Arbitration: Binding arbitration as final resort
Time Limitations
- Complaints must be filed within 60 days of service completion
- Response time: 10 business days for initial response
- Resolution target: 30 days from complaint filing
- Formal dispute procedures: 90-day maximum process
Alternative Dispute Resolution
- Professional mediation preferred over litigation
- Industry-specific arbitration panels available
- Cost-sharing arrangements for formal procedures
- Confidentiality maintained throughout process
10. Website Terms of Use
Acceptable Use
- Information gathering for legitimate purposes
- Contact through provided communication channels
- Respectful interaction with staff and systems
- Compliance with all applicable laws
Prohibited Activities
- Unauthorized access attempts or hacking
- Malware distribution or system disruption
- Spam, harassment, or abusive communications
- Copyright infringement or content theft
- False information or impersonation
Content Accuracy
- Information provided for general guidance only
- Not a substitute for professional legal advice
- Subject to change without notice
- Client-specific advice requires formal consultation
11. Updates and Modifications
Policy Changes
- Legal information updated as regulations change
- Material changes posted prominently on website
- Email notification for significant updates
- Previous versions available upon request
Service Modifications
- Services may be updated to reflect legal requirements
- Client notification for changes affecting active cases
- Grandfathering of existing agreements where appropriate
- Option to terminate services if changes are unacceptable
Effective Date: All changes become effective on the date published unless otherwise specified. Continued use of services constitutes acceptance of updated terms.
